Customer Service Network
What is the NCTR Customer Service Network?
Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.
NCTR’s Customer Service Webinar
“Pension Funds’ Use of Social Media to Communicate with Members”
December 14, 2016
Robyn Wheeler, NCTR Assistant Executive Director
Elliot Goldbaum, CPC, Ambassador Field Manager, Colorado PERA (EGoldbaum@copera.org; (303) 863-3824)
Polly Scott, Communications & 457 Plan Manager, Wyoming Retirement System
(Polly.Scott@wyo.gov; (307) 777-3326)
Jade Elwess, Writer/Editor, Communications, Missouri SERS
(JadeE@mosers.org; (573) 632-6185)
Susan Barbieri, Communications Officer, Minnesota TRA
(SBarbieri@minnesotatra.org; (651) 205-4247)
July 20, 2016
“Cyber Security and Your Pension Fund”
According to the experts, cyber security continues to be a major concern for pension funds across the nation. With more than one billion malware threats released everyday, how do our pension funds protect and secure their member data at a time when funds are trending to online interaction with their members? CalSTRS discussed what steps it has taken to secure its new pension administration system.
September 18, 2014
Presentation – click here.
Learn how systems are creatively using available technologies to reach members by the use of video consultations, web chat and e-commerce. Representatives from Arizona Retirement System, Minnesota Teachers Retirement Association, and New York State Teachers’ Retirement System will join us for an hour long session on how they have used these tools to enhance customer service in their systems.
Customer Service Network Steering Committee
Call Center Supervisor
Phone: (800) 877-7896 extension 2471
Assistant Executive Director
Phone: (916) 897-9139
Director of Member Relations
Phone: (518) 447-2684
Manager of Information and Communication Services
Phone: (518) 447-2909
Deputy Director of Member Relations
Phone: (518) 447-2812